Privacy Policy

1. Data controller

The controller responsible for personal data collected through this website and services connected with Golf Q Coach is:

Company name

GOLF Q EXPERTS MALLORCA SL

Tax ID

B75323766

Registered office

C/ Gabriel Alzamora 36, Esc. D, 1º I · 07009 Palma · Illes Balears · España

Email

info@golfqcoach.com

Website

golfqcoach.com

2. Processing principles

Personal data is processed lawfully, fairly and transparently; collected only for specified, explicit and legitimate purposes; limited to what is necessary; kept accurate and up to date; retained only as long as necessary; and protected through appropriate technical and organisational measures.

3. Data we may process

Depending on your relationship with Golf Q Coach, we may process identification and contact data, booking and contract information, information required for invoicing and payment, communications you send us, marketing preferences, technical browsing data and, where relevant, information needed to provide online services. We do not ordinarily request special categories of personal data.

4. How we collect data

Data may be collected directly from you when you complete forms, make a booking or purchase, register for a service, subscribe to communications, contact us or use website features. Technical data may also be generated while browsing through cookies and similar technologies where applicable and in accordance with your consent choices.

5. Purposes and legal bases

We process data to manage enquiries and requests; enter into and perform bookings, purchases and services; provide coaching, training and online services; administer user accounts; invoice and comply with accounting and tax obligations; send marketing communications where consent or another lawful basis applies; maintain website security; meet legal obligations; and analyse website use when analytics technologies have been consented to. Legal bases may include performance of a contract or pre-contractual measures, compliance with legal obligations, consent and, where appropriate, duly balanced legitimate interests.

6. Recipients and processors

Golf Q Coach may use service providers acting as processors for web hosting and maintenance, bookings, e-commerce and payments, email marketing, online learning, technology support, analytics and other services needed for the business. Such providers may process data only in accordance with our instructions and applicable law. Data may also be disclosed to public authorities, courts, financial institutions or other third parties where legally required or necessary to provide a requested service.

7. International transfers

Some technology providers may provide services from countries outside the European Economic Area. Where an international transfer occurs, the safeguards required by law will be used, such as adequacy decisions, standard contractual clauses or other legally recognised mechanisms, as applicable.

8. Data retention

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and thereafter for periods required by legal, tax and accounting obligations or for the establishment, exercise or defence of legal claims. Data processed on the basis of consent will be retained until consent is withdrawn, without prejudice to any applicable statutory retention periods.

9. Your rights

You may request access to, rectification or erasure of your personal data, restriction of processing, object to processing and request data portability where applicable. You may also withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal. To exercise your rights, contact the email address shown in this policy. We may request reasonable information to verify your identity where necessary.

10. Complaints to the supervisory authority

If you believe that the processing of your personal data does not comply with applicable law, you may lodge a complaint with the Spanish Data Protection Agency (AEPD), without prejudice to any other administrative or judicial remedy available to you.

11. Security

We apply reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or destruction. No system is completely infallible, so measures are reviewed and adapted taking account of the nature of the data, the risks and technological developments.

12. Minors

Certain Golf Q Coach services may be intended for minors. Where data processing requires authorisation from a parent or legal guardian, such authorisation will be requested in accordance with applicable law. We do not intend to knowingly collect minors’ data outside these conditions.

13. Cookies and analytics

The website may use cookies and similar technologies for technical functions and, where consent is given, for analytics, personalisation or advertising. Detailed information about cookies, purposes, providers and configuration options is available in the Cookie Policy.

14. Third-party platforms and websites

The website and our services may include links or integrations with third-party platforms. Processing carried out by those third parties as independent controllers is governed by their own privacy policies. We recommend reviewing those policies before using external services.

15. Changes to this policy

Golf Q Coach may update this Privacy Policy to reflect legal, technological or service changes. The current version will always be the version published on this website and will state the date of the latest update.